Global Maintenance Support

Run at Peak Performance. Achieve Success.

Welcome PTC CoCreate product customers! Please review the Maintenance Support home page to learn about:

  • Your PTC Maintenance entitlements*
  • How to access planning resources
  • How to proficiently use the online support tools

You can also visit the CoCreate transition page for more specific information about the move to PTC support systems.

In choosing PTC software solutions, you're well on your way to optimizing performance and gaining a competitive edge. But working with the world's best product development/content management tools and services are just part of the roadmap to success. There is another equally essential element - a comprehensive maintenance support program.

PTC Global Maintenance Support provides you with the Team, Technology & Tools to enhance and sustain your software investment.

Team
Improve your efficiency with fast answers to your technical and software usage questions from PTC Technical Phone Support - 24 hours a day, 5 days a week, in multiple languages. The technical support team of over 200 ISO 9000-certified engineers, utilizing one worldwide database, offers timely and accurate resolution of your issues.
Technology
Maximize your software investment with maintenance and new releases developed with PTC's quality commitment to CMMI. Accelerate your performance by staying current with the latest releases of your software and taking advantage of new features and functions developed to help you be more productive.
Tools
Enhance your productivity with online Technical Support, Web-based "Tips & Techniques" sessions, and administrative tools - all from your own desk. Exclusively for active maintenance customers, you'll find the answers you need in our 25,000 document knowledgebase, sharpen your skills with live and recorded software productivity sessions, and manage your PTC environment with reporting and analysis tools.

Learn More

Active Maintenance Customers
Orientation Presentations will help you leverage Support to maximize your software investment.

Live and Recorded presentations provide detailed instructions for accessing, utilizing and benefiting from the Maintenance Support program.

Global Maintenance Support Packages

Maintenance Support is offered in Gold - our standard level - and Enterprise with additional Premium Support Options available.

Gold Support Package Features:

  • 24 x 5 telephone support
  • 2 hour response time (1 hour for Windchill products)
  • 24 x 7 access to web-based support, learning tools, Knowledge Base
  • Membership to the PTC Gold Loyalty Program
  • Access to live and recorded Tips & Techniques sessions
  • Access to software fixes and new releases
  • Live remote desktop diagnostics
  • Eligibility for discounted software upgrade packages
  • Business asset summary web tool
  • Customer configuration profile database
  • Free 3D CAD models, drawing libraries and software plug-ins

Platinum Enterprise Support Package Features:

Includes all the Gold Support Package features plus…

  • 24 x 7 telephone support with 1 hour response time
  • Technical Support Account Manager (for strategic accounts with over $500K Maintenance per year)
  • Annual onsite training needs assessment
  • Exclusive virtual training classes
  • Private virtual training classes (40 hours)
  • Membership to PTC University community blog
  • 1 year extended R&D support option for eligible Windchill products

Premium Support Options:

  • Dedicated Technical Support Engineer
  • Technical Support Account Manager
  • Weekend Support
  • 1 year extended R&D support option for eligible Windchill products

* PTC Maintenance Support Policies and Disclaimers.

Read more detailed descriptions of PTC's Global Maintenance Support Packages features (pdf).

To Purchase or Learn More About PTC Support

North America:
Toll Free: 877-ASK-4-PTC
Local: 781-370-5408
Europe:
00-800-PTC-4-HELP (00-800-782-4-4357)
Japan:
81-3-3346-8280
Pacific Rim:
852-2802-8982